Ambit Energy Named Best CT Electric Supplier
8/20/2015
August 18, 2015 -- Texas-based Ambit Energy received the highest customer satisfaction marks among all Connecticut residential electricity suppliers, according to California survey firm J.D. Power.
The survey looked at electricity suppliers across the United States and ranked them based on their prices, communications, corporate citizenship, enrollment/renewal and customer service. Electric suppliers operating in deregulated utility markets where ratepayers have the option to stick with the default utility rate for the electricity or contract for a different rate from a third-party supplier.
Ambit scored a 689 out of 1,000 for the best performance of companies that serve the Connecticut residential market. Connecticut Gas & Electric, ConEdison Solutions, Direct Energy and North American Power rounded out the top five.
The average score of all Connecticut suppliers was 623, lower than the national average of 632. Texas had the highest satisfaction average score among the eight states in the survey.